Refund policy

Returns, refunds and size exchanges

Last updated: 11 August 2026

No refunds for change of mind

All sales are final. Malang does not offer refunds or returns for change of mind, personal preference, or ordering the wrong size. This policy does not limit any remedy that must be provided under applicable consumer law.

Defective, damaged or incorrect items

If your item arrives defective, damaged, or different from what you ordered, contact us through our Contact page within 7 days of delivery. Include your order number and clear photographs showing the issue.

After the item and claim are verified, Malang may approve a replacement, exchange, or refund to the original payment method. Items damaged through wear, washing, misuse, alteration, or improper care are not eligible.

Size exchanges

Size exchange requests must be made within 7 days of delivery. The item must be unworn, unwashed, unused, and returned with its original tags and packaging. Exchanges are subject to the requested size being available.

A size exchange does not qualify for a refund unless the product is also verified as defective, damaged on arrival, or incorrect.

How to request help

Use the Contact page on this website and provide your order number, the item purchased, the size received, the size requested, and photographs where a defect or incorrect item is being reported.

Return instructions

Do not send a product back until Malang confirms that your request is approved and provides the return instructions. Any applicable pickup or return-shipping arrangement will be confirmed before the product is sent back. Unauthorised returns may not be accepted.